Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.

As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

In April 2022, as we share our updated gender pay gap data, we continue to acknowledge that our gap is not satisfactory. However, as we said following International Women’s day (LINK) – we don’t shy away from this; we are aware and transparent about the gap, our reasons for having one, and what we’re doing about it.

Today marks the beginning of Mental Health Awareness Week, when businesses, schools and communities come together to start conversations around mental health.

Capita Local Public Services, together with Young Westminster Foundation and Westminster City Council, delivered the Digital Futures Project to tackle digital exclusion during the Covid-19 pandemic and associated lockdown from March 2020.

There is no debate about racism. It knows no boundaries, and it is present in every country, society and workplace, including our own.

What does levelling up mean for local government and how is placemaking strongly linked to its success? Download our latest report to find out the FIVE key areas in which a difference can be made quickly.

Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.