Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Our latest vodcast series dives into the latest trends, best practice, and technological advancements revolutionising the way we optimise treatment paths in collections.

Capita helped a multinational consumer electronics business to elevate its customer journey by improving the employee experience.

Capita has agreed a three-year extension to continue to deliver the Primary Care Support England (PCSE) service on behalf of NHS England (NHSE).

Tiina Stephens talks about the introduction of Microsoft 365’s Gen AI tool, Copilot, and how it supports neurodivergent colleagues in their daily work lives.

How can the NHS succeed in delivering virtual wards, reaching the 2023 target, and delivering a consistent service that meets the intended outcomes? See our thoughts.

Stopping the energy sector’s ‘prepayment premium’ will help ease the pressure on the most vulnerable customers – as well as restore some of the public’s trust.

Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.

Asynchronous messaging is altering the perception of customer service by ensuring that someone is always available to speak with a customer – in their time and on their terms.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.