Tiina Stephens talks about the introduction of Microsoft 365’s Gen AI tool, Copilot, and how it supports neurodivergent colleagues in their daily work lives.

How can the NHS succeed in delivering virtual wards, reaching the 2023 target, and delivering a consistent service that meets the intended outcomes? See our thoughts.

Stopping the energy sector’s ‘prepayment premium’ will help ease the pressure on the most vulnerable customers – as well as restore some of the public’s trust.

Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.

Asynchronous messaging is altering the perception of customer service by ensuring that someone is always available to speak with a customer – in their time and on their terms.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

The UK Government has initiated new telecoms security regulations, reflecting that the threat of cybercrime is as strong now as it has ever been.

Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success.

The NHS organisations are facing significant challenges to deliver virtual wards. Scaling and sustainability are one of the main issues, which have not changed for a long time. The NHS organisations often look at just on one aspect to deliver virtual wards such as technology, while virtual wards cannot sustain without other services.

The January 2022 UK Customer Satisfaction Index (UKCSI) reveals that banks and building societies have ranked their highest for customer satisfaction in three years – and that the financial services sector is performing better than the UK’s all-sector average.