A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

The UK social housing sector is under pressure to meet an increasingly important decarbonisation agenda to reduce the carbon emissions of homes.

Transport is the major source of carbon emissions and if we are to achieve net zero targets we need to accelerate the decarbonisation of transport. In our report, we reveal insightful findings on the public’s clarity, connectivity and comprehension of net zero, as well as purposeful solutions that can help Transport providers to drive progress and behavioural changes in communities.

We consider the essential skills of proactive communication and inclusive facilitation for hybrid leaders.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

How can digital be used to bring in changes in the social care sector to improve ways of working for practitioners and people care.

For the past decade, PFI (private finance initiative) contracts have been in place to support the public sector with the management of their existing estates and facilities.