The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Our senior female leaders share their experience, how what they carry may have changed throughout their lives and served to shape them.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

With the Prime Minister’s commitment to artificial intelligence, we look at the productivity and service improvements that could come from embracing this technology.

Tiina Stephens talks about the introduction of Microsoft 365’s Gen AI tool, Copilot, and how it supports neurodivergent colleagues in their daily work lives.