We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

James Eynon reflects on his journey through skills-based resilience, sharing his key learnings from conversations across three distinct phases.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

Digital connectivity considerations for schools deciding whether to opt for an on-premise solution or a cloud hosted approach.

In this article, we consider how to tackle the issue of tech poverty to build a fairer and more inclusive future for all.

Discover how coaching fosters resilience, adaptability, and clarity for leaders. Becca and Executive coach Seb Blott share strategies to navigate change and lead with confidence.

Discover how managed learning services help organisations adapt, thrive, and develop a future-ready workforce in an era of constant change and innovation.

Discover how leadership, workforce development, and the right approach drive meaningful AI adoption, enhancing innovation, efficiency, and growth in your organisation.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.