We’ve caught up with a number of women from across Capita globally to hear what International Women’s Day means to them.

Balancing energy efficiency, cost, and carbon reductions is crucial in care settings. We look at how to achieve that balance.

The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

With this year’s Black History Month theme of ‘Saluting our sisters’, we’ve an opportunity to recognise the Black women shaping our country.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.