We’re committed to working together with Commsworld to support Scotland’s digital strategy with technology and a focus on enabling citizen-focussed outcomes.

Masterplans are a key tool that planners can use to shape the delivery of a diverse range of projects, from simple layouts of individual sites through to urban extensions, new towns and area-wide regeneration projects.

As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

We applied our experience in managing large, complex applications to process planning for Lancaster University’s solar farm through to formal determination.

When a leading UK and international insurer needed help managing customer services they turned to us to benefit from our 30 years’ experience of outsourcing and managing call-centres for some of the world’s leading companies.

Find out how we helped Your Homes Newcastle to alleviate the growing backlog of tenant calls so that all tenants’ concerns are treated equally and fairly.