Building resilience and growth in challenging times

In recent years we’ve experienced a global pandemic, dramatic changes to how we conduct our daily lives, economic uncertainty, and political and social turmoil.

However, no matter what the unavoidable macro pressures may be as we face continuing unpredictability, we all have the power to use empathy and the many tools at our disposal to give our customers the best service possible and help make life as easy for them as we can.

We know from past experience and recent customer insight that the ability to consistently deliver the right blend of technology and human based customer experiences with agility and flexibility, will be critical to creating a better outcome for our customers, whatever situation arises.

We help businesses to survive and thrive by leveraging the value of data, technology and people, building growth for a sustainable future.


Reality bites: data, vulnerability and the opportunity for growth

At our recent CX webinar, Martin Hill-Wilson, CEO of Brainfood Consulting, discussed with a panel of CX leaders how public and private sector organisations are tracking the cost-of-living crisis, its effects and what actions businesses are taking.

Discover useful resources from our event:

Watch the pre-webinar video of Martin Hill-Wilson discussing the cost of living and vulnerability with Jo Causon, CEO of the Institute of Customer Service ⤴

How we can help

Our practical and interactive feature below offers suggestions to help strengthen your responsiveness for what lies ahead. The feature is designed to also help you explore and plan your own readiness and interpretation of tomorrow’s priorities.

Featured highlights

Report: Survive and thrive - CX helping resilience and growth

This white paper examines the state of the nation and different customer personas are adapting to the cost-of-living crisis.

Video series: redefining our strategies for CX challenging times

Watch our event series as we look at how organisations should respond in this new world

Industries we support

Our CX expertise in your industry

wind turbine
Retail banking
Telecom - Women browsing mobile phone
Travel and Hospitality
central government



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