Insights & News page
The Experience and Engagement Team brings together four specialist teams under a unified vision: to deliver exceptional client and member outcomes, drive innovation, and enable growth both for our business and our people.
Engage: Communication Consulting and Delivery
Crafting clear, compelling communications that connect with members and clients, driving understanding and action.
Empower: Education and Training
Equipping members and client teams with the knowledge and confidence to make informed decisions through tailored learning experiences.
Elevate: Digital Consulting & Customer Experience
Designing and optimising digital journeys that enhance member satisfaction and deliver measurable impact.
Envision: Digital Proposition, Product and Design
Shaping future-ready digital solutions through strategic product development, design thinking, and innovation.
Together, we are building a future where every interaction is purposeful, every experience is elevated, and every engagement drives value for our clients, our members.
Find out how we can support you with pensions experience and engagement:
Key statistics
200,000
How many incoming cases we complete every month
>1 million
How many phonecalls we answer every year
23 million
How many payments we process annually
Explore our services
Podcast - Pensions Unravelled
Listen to our latest episode of our ‘Pensions Unravelled’ podcast - a Budget special which bring together the different perspectives including a legal and trustee perspective.
Anish Rav and his guests have a lively discussion on everything from the salary sacrifice cap, payment of surplus to members, IHT changes, to the practicalities of communicating with savers and the evolving challenges and opportunities for schemes.
Listen now ➥
Budget Spotlight
Read our latest Spotlight which covers all the key Budget announcements relating to Pensions and what they mean.
Report
A 50-Year Retrospective
As Gold supporters of The Pensions Policy Institute (PPI), we’ve sponsored their ‘A 50-Year Retrospective’ report which highlights how economic, demographic, and technological changes have transformed pension schemes and retirement planning in the UK over the past five decades. The report analyses how these factors have influenced the experiences of savers and those nearing retirement, using hypothetical households to bring these changes to life.
Our latest pension insights
Our latest ‘Spotlights’ - technical newsletters for those in the pensions industry:
We are Capita Pension Solutions, one team creating better outcomes for members today, tomorrow and when they need us.
