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Built on trust. Powered by security. Strengthened by responsible AI.
At Capita, maintaining client trust is central to everything we do. As a leading business process outsourcing provider, we recognise that you rely on us to handle your most sensitive operations, data, and AI‑enabled products and services with the highest standards of integrity, transparency, and protection.
That’s why every aspect of our organisation - from our people and processes to our technology, AI capabilities, and infrastructure- is designed to deliver secure, compliant, and resilient outsourcing solutions. We embed security, privacy, and governance into every layer of our service delivery model, ensuring your data, operations, and AI‑supported outcomes are protected at all times.
Our use of AI is governed by clear controls and responsible practices. We design and deploy AI solutions with human oversight, strong data protection, and robust risk management, ensuring AI is used safely, ethically, and in line with applicable regulatory and client requirements.
We design, build, and operate on hyperscaler platforms, applying best‑practice approaches to security, reliability, operational excellence, cost optimisation, performance efficiency, and sustainability across both traditional and AI‑enabled services.
For over 40 years, we’ve supported clients across multiple sectors and highly regulated industries meeting stringent compliance standards and helping them navigate complex landscapes. Our commitment is to safeguard your information, support your compliance and assurance needs, and streamline audit readiness - so you can confidently adopt innovation, including AI, while focusing on what matters most.
Our clients depend on us to handle their most sensitive operations with care and confidence. By embedding robust security practices into everything we do, we create the foundation for better outcomes—helping organisations run more efficiently, serve their communities more effectively, and build a more resilient future.
Our approach to protecting your operations and data
Related policies
Accreditations
Our hyperscaler partners
We work in collaboration with these best-in-class technology leaders - find out more about their robust trust credentials by following the links below.
