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Delivering AI-enabled, modern public services for a changing nation
The UK government operates in one of the most dynamic environments - balancing economic pressures, regional inequalities, climate goals and the rapid rise of AI. Meeting these challenges demands agility, innovation and collaboration across government and industry.
At Capita, we work side by side with the government to deliver smarter, more efficient public services, from improving citizen experience and simplifying payments to driving productivity and enabling thriving communities and progress towards net zero.
We are committed to bringing our people, processes and technology together to create modern, scalable and trusted services that deliver meaningful outcomes for citizens, communities and the country
Key statistics
68%
cost reduction through automation of claims processes.
90%
of citizens receiving same-day decisions through improved business processes.
£28m
in government grants distributed to 4,500 UK SMEs to drive international growth.
97%
claimant satisfaction for PIP assessments.
80,000
training events delivered annually across the public sector.
£1.5bn
in council tax collected from 850,000 households each year.
20 million
smart meters connected to the national DCC network.
175
organisations and 35 million customers served annually through end-to-end process automation.
Our key services
We combine people, processes and technology to deliver measurable impact across government.
Delivering social value through every partnership
We turn our responsible business commitments into measurable impact, creating jobs, developing skills, supporting communities and strengthening local economies across the UK.
Through every contract and partnership, we deliver real outcomes that benefit people, places and businesses - investing locally, building capability and contributing to national resilience.
Our impact so far:
- £4.8m invested in local communities.
- 92% of supply chain partners are small, medium, micro or sole traders.
- 42% reduction in carbon emissions on our journey to net zero.
- 21,000 volunteer hours donated to community causes.
See our wider responsible business approach:
A proven track record
Insights and trends
Supporting smarter delivery at every level
We bring specialist expertise to deliver smarter, more connected public services.
Where we make a difference
We partner across the public sector to help the UK deliver modern, efficient and citizen-focused services.
- Hidden Tab
- Defence
- Education
- Health
- Local government
- Policing and justice
- Transport
Select an industry to learn more
Our partnerships
We work with trusted industry and technology leaders to deliver innovation, resilience and scalability across government services.
Some of our key partners include:
Our industry leads
Owen Barry
Managing Director and Client Partner
Owen Barry
Managing Director and Client Partner
Robert Pearl
Central Government and Market Development Director
Robert Pearl
Central Government and Market Development Director
