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What makes Capita unique is our commitment to making millions of everyday interactions simpler, fairer, and more accessible.
Each year, we handle over 100 million customer interactions, collect £1.7 billion in council tax, administer pensions for more than two million people, and help thousands of disabled students access higher education. These are not just numbers—they represent real, positive impacts in communities across the UK and Europe. Our colleagues are at the heart of these efforts, delivering efficient services that blend deep process expertise with the power of agentic AI and advanced technology.
Making a difference to millions
Our work touches millions in the UK and globally every day. By leveraging AI and advanced technologies, we're transforming end-user experiences for businesses and governments, making interactions smoother and services more accessible.
We turn complex challenges into seamless experiences for the millions who depend on the services we deliver.
Transformation goes further than smoothing business operations. Our long-standing partnership with Transport for London is a prime example of the impact we make for citizens. From the ULEZ to Congestion Charges, we’ve improved air quality, enhanced road safety and made millions of journeys smoother.
We’re powered by people
Future-proofing our workforce is a core part of our mission. We invest heavily in upskilling our people, champion diversity and inclusion, and support a culture of continuous improvement. Through initiatives like our Catalyst Lab, AI apprenticeships, and volunteering programmes, we are not only equipping our colleagues for the future but also making a tangible difference in society.
We empower our people to focus on what matters most: delivering better outcomes for clients and society. Guided by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we stay true to our corporate principles that drive behaviour, shape our culture, and steer Capita’s strategic direction.
With more than four decades of experience partnering with organisations across the public and private sectors, our 34,000 people excel at managing the complex processes that matter to you.
We’re enabled by technology
We believe that technology, when used ethically and transparently, can unlock human potential. That’s why every aspect of our AI deployment is guided by rigorous governance and our AI Charter, ensuring responsible innovation that our clients and stakeholders can trust. By automating routine tasks, we empower our people to focus on what humans do best: creativity, empathy, and complex problem-solving.
Our strategic partnerships with leading technology providers—hyperscalers like AWS, Microsoft and Salesforce—give us access to secure, scalable platforms and the latest innovations. At the core of our operations sits our AI Catalyst Stack, orchestrating business processes with agility and precision, and enabling us to tailor solutions to our clients’ needs, no matter how complex.
We’re driven by data
In a sea of data, we can spot the small opportunities that will make the greatest difference for you. Data sparks our insights, shapes smart decisions and powers the solutions we build with our hyperscaler partners.
From automating procurement bids and deploying enterprise-wide AI agents, to ensuring future-focused service provision, we’re using data to make our people more effective and our services more intelligent.
Through data, we’ve helped rail networks save over 1 million hours of maintenance activities annually, a multi-academy trust to save over £1,000 per weekend in gas usage, and an Integrated Care System to identify potential clinical and non-clinical savings of £143m over five years.
