Close

CapitaWebAssist CapitaWebAssist


Hello! I’m CapitaWebAssist, your AI Virtual Assistant.

Please ask me anything about Capita - our expertise and solutions, what it's like to work here, news or our latest thinking.

I’m sorry, I do not know the answer to your question. You may be able to find your answer at www.capita.co.uk.

Potentially abusive, vulgar, or irreverent language detected. Please accept our apologies if this is an incorrect detection. Try asking again using different words.

CapitaWebAssist can make mistakes. The more specific your questions, the more accurate the responses are likely to be. Any important information should be separately verified.
CapitaWebAssist is powered by Black Sun Global

Access to the microphone has been blocked by your web browser.

You can configure your web browser to allow access to the microphone.

We're tackling climate change, reducing our environmental impact and supporting our clients and suppliers to do the same.

Climate change is one of the defining issues of our time: it’s never been more important for businesses to commit to drastically reducing emissions to avoid the irreversible consequences of global warming.

As a purpose-led, responsible business, Capita is committed to its responsibility in the fight against climate change. We are dedicated to reducing our environmental impact and supporting our clients and suppliers to do the same - and as a business of over 43,000 people across the world, we know that if we work together, we can make a real difference.

cdp

Urgency of action

The latest climate science from the IPCC, described by the UN as “code red for humanity,” shows that it is still possible to limit global temperature rise to 1.5°C. However, we are dangerously close to that threshold. Immediate and decisive action is crucial to prevent irreversible damage to our planet.

Importance of rapid emission cuts

To achieve our climate goals, rapid and deep emission cuts are essential. The world must halve global emissions before 2030 and strive to achieve net-zero emissions before 2050. These targets are not just ambitious; they are necessary to ensure a sustainable future for generations to come.

Encouragement to stakeholders

We encourage all stakeholders to align with climate science by committing to science-based 1.5°C and net-zero targets. By working together, we can make a significant impact and lead the way towards a more sustainable world.


Our targets

 

Capita has approved near and long-term science-based emissions reduction targets with the Science Based Targets initiative (SBTi).

sbt

Overall net zero target

Capita PLC commits to reach net zero greenhouse gas emissions across the value chain by 2045.

Near-term targets

Capita PLC commits to reduce absolute scope 1 and 2 GHG emissions 46.2% by 2030 from a 2019 base year. Capita PLC also commits to reduce absolute scope 3 GHG emissions from business travel 46.2% within the same timeframe. Capita PLC further commits that 50% of its suppliers by spend covering purchased goods and services, capital goods, and upstream transportation and distribution will have science based targets by 2025.

We have already significantly exceeded these targets by reducing emissions by 81% in 2024, when compared to our 2019 baseline. 58% of our suppliers (by spend) had science based targets in 2024.

Long-term targets

Capita PLC commits to reduce absolute scope 1 and 2 GHG emissions 90% by 2045 from a 2019 base year. Capita PLC also commits to reduce absolute scope 3 GHG emissions 90% within the same timeframe.

In 2024, we had reduced our total emissions by 43% from a 2019 base year across all relevant categories in Scope 1, Scope 2 and Scope 3.

These are challenging targets that we are committed to at every level of our organisation. To help accelerate our pace we have a three-phased approach which aims to reach operational net zero by 2030; operational and business travel net zero by 2035; and full net zero by 2045. Making direct emissions reductions will be our priority and all residual emissions will be neutralised in line with SBTi criteria before reaching net-zero emissions.

It’s only through continuing to challenge ourselves and setting ambitious targets that we can fulfil our purpose – to create better outcomes for all.


Coming soon – Capita’s low carbon transition plan

Capita has appointed representatives throughout key parts of the business as net zero Champions and work has begun on our first Low Carbon Transition Plan. The plan is expected to be published in Q4 2025 and will outline the actions we will take to reach net zero by 2045 across our value chain.


Our net zero timeline

Underpinned by science-based targets, we have set out an ambitious roadmap to take us to net zero by 2045.

Milestone 1: Operational net zero

Milestone 1: Operational net zero
 

*By 2030

Neutralise operational scope 1&2 emissions

Milestone 2: Operational + travel net zero

Milestone 2: Operational + travel net zero

*By 2035

Neutralise operational scope 1&2 + business travel emissions

Milestone 3: Full net zero completion

Milestone 3: Full net zero completion

*By 2045

Neutralise operational scope 1&2 + business travel + supply chain


Our actions for each milestone

Click any of the tabs below to get a summary explanation of the mitigation actions for each milestone.

 
  1. Switch electricity to renewable on all properties (bar 10%)
  2. Start to switch boilers from gas to electric
  3. Where possible move fleet from vehicles to EVs
  4. Renewable energy certificates (elec) and carbon credits (gas and fuel) to cover non-renewable utilities purchases
  5. Engage with suppliers to set science-based targets, support them to decarbonise their operations. 55% of suppliers by spend to have set science based targets

Spotlight

Using insights from energy data to reduce carbon emissions

Using insights from energy data to reduce carbon emissions

To get a better understanding of building energy consumption, we engaged SMS plc to apply metering and data expertise for valuable energy management insights.

Decarbonising public sector buildings to help achieve net zero

Decarbonising public sector buildings to help achieve net zero

Our experienced property specialists can help public sector bodies with their zero-carbon targets, providing advice, planning and business case submission on energy efficiency measures across your buildings.


Glossary of key words and phrases

Click any of the tabs below to get a summary explanation of the terms used on this page.

The practice of balancing a company’s emissions with an equivalent amount of carbon credits.


Our commitment to net zero - downloads

Independent Assurance of Capita Plc’s FY2024 Scope 1, 2 & Business Travel GHG indicators

Capita Plc CDP Corporate Questionnaire 2024
 


Carbon reduction plans

2025

Title
Download PDF

Capita Business Services Limited Carbon Reduction Plan 2025

Download

Capita Pension Solutions Limited (CSPL) Carbon Reduction Plan 2025

Download

Capita Property and Infrastructure Limited Carbon Reduction Plan July 2025

Download

 

2024

Title
Download PDF

Capita Business Services Limited Carbon Reduction Plan October 2024

Download

 

2023

Title
Download PDF

Capita Business Services Limited Carbon Reduction Plan August 2023

Download

Agiito Limited full Carbon Reduction Plan August 2023

Download

Capita Pension Solutions Limited full Carbon Reduction Plan July 2023

Download

 

2022

Title
Download PDF

Capita Resourcing Limited Carbon Reduction Plan November 2022

Download

Capita Business Services Limited Carbon Reduction Plan August 2022

Download

Capita Pension Solutions Limited full Carbon Reduction Plan July 2022

Download

 

2021

Title
Download PDF

Capita Business Services Limited Carbon Reduction Plan September 2021

Download

Electra-Net (UK) Limited full Carbon Reduction Plan September 2021

Download

Capita IT Services Limited full Carbon Reduction Plan September 2021

Download

Entities bidding for contracts in scope of the PPN Carbon Reduction Plan May 2021

Download

 


Interesting reads