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Building a smarter, more sustainable NHS for tomorrow
Behind every patient outcome is a team striving to make a difference. We understand the pressure to do more with less, to integrate services, embrace digital-first delivery and still ensure that every experience feels human.
As one of the NHS’s largest long-term strategic partners, we bring people, processes and technology together to help the health system run smarter, faster and more compassionately. From virtual care and intelligent automation to workforce development and sustainable estates, we help connect services, free up staff to focus on care and deliver measurable improvements that create better experiences for patients, clinicians and staff.
The healthcare estate: From drain to gain
How can the NHS use data and innovation to build a smarter, more sustainable estate?
Key statistics : In numbers
650,000
volunteers trained to process Covid-19 test during the pandemic.
£200m
secured for remedial works across the NHS estate at no cost to the NHS.
6 million
patient records moved when patients register in new locations.
20 million
eyesight service claims processed each year for the NHS.
240,000
orders fulfilled annually for GP practices, pharmacies, dentists, and opticians in England.
20,000
calls handled monthly for PIP applicants in England and Wales.
Hear from our customers
The quality of the platform and content is fantastic, and I couldn’t be happier. Everyone across testing is very impressed with it.
Capita has enabled us to do our bit to tackle the climate emergency, helping us to identify savings on our energy bills and most importantly, they helped us to improve the care home environment for our residents.
Meena Raman,
Head of Operational Workforce
Jay Dodhia,
Co-Founder and CEO of Serene Care
Our key services
We combine expertise, technology and partnership to help the NHS deliver smarter, more sustainable and financially resilient care.
Creating healthier communities through every NHS partnership
Social value is how we bring our responsible business principles to life - creating jobs, skills and local opportunities through every NHS partnership. From supporting vulnerable patients and carers to investing in sustainable estates and community wellbeing, we help health systems create lasting positive change beyond care delivery.
Our impact so far:
- £4.8m invested in local communities.
- 92% of supply chain partners are small, medium, micro or sole traders.
- 42% reduction in carbon emissions on our journey to net zero.
- 21,000 volunteer hours donated to community causes.
See our wider responsible business approach:
A proven track record
Insights and trends
Our partnerships
We work with trusted industry and technology leaders to deliver innovation, resilience and scalability across government services.
Some of our key partners include:
