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Every experience matters – particularly in healthcare, where the experiences of patients, carers and healthcare professionals all interrelate.
Working across the whole of the public sector, we’ve lived and experienced those relationships, including between areas such as benefits, health and skills.
The healthcare integration agenda is based in part on changing the relationship between the individual and providers, where patients and carers – including the 5.7 million people taking on unpaid caring responsibilities across the UK daily - will be able to achieve more. It's never been more important to be proactive and mindful, protecting and supporting each other to ensure great experiences for everyone - not just care professionals or organisations.
Capita's expertise lies in creating exceptional clinical outcomes and enriching experiences for both patients and clinicians, whether that’s enhancing engagement and improving navigation or supporting care journeys and coordinating services.
We’re helping people to navigate the healthcare system effectively, resulting in improved engagement, and we’re enabling better, more joined-up experiences that connect various aspects of healthcare. We’re also helping to enhance patient engagement with healthcare across multiple touchpoints, moving beyond traditional care models to ones that align with people's life journeys and encompass the diverse range of services they use. We’re now extending our expertise to virtual wards and virtual care, expanding our capabilities in delivering comprehensive support.
In numbers: Capita and the health sector
20
years
How long we’ve been supporting the National Health Service, health care providers and the emergency services.
20m
Australians could access our technology-enabled nursing helpline. We supported 2.5 million people over 8 weeks in the pandemic.
100+
million patient encounters supported by our technology.
Making virtual wards and virtual care sustainable
Our focus is on delivering impactful services that prioritise patients, their loved ones and outcomes.
Drawing on our extensive experience, we excel in implementing ‘at scale’ services tailored to local contexts: our expertise in building resilient, scalable and sustainable services is helping NHS organisations go further, faster and for longer with their virtual ward programmes.
Our virtual wards model brings together elements across our service portfolio – experiences, effective delivery, digital and technology, and skills to build sustainable models at scale in partnership with local care eco-systems.
The success of virtual care and wards depends on resourcing and financial sustainability. Which is why we started not with technology, but with sustainability when developing our virtual care hub, co-creating the approach with NHS colleagues. As a result, for perhaps the first time, the NHS has a robust response to current challenges and can pursue genuine regional visualisation of care.
