Capita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
Read moreAt Capita, we help you drive economic growth and create vibrant, thriving spaces for all. Since 2005, we have partnered with government and public sector organisations to plan, design, and deliver resilient communities that prioritise safety, sustainability, compliance, and social wellbeing.
Our multidisciplinary team of planners, designers, and regeneration experts collaborate with you to develop innovative, tailored strategies and cutting-edge technology solutions that address economic, social, and environmental challenges.
From revitalising high streets and repurposing brownfield sites to enhancing infrastructure and creating green spaces, we are committed to building a brighter future for all.
Our end-to-end planning and regeneration services offer comprehensive support from shaping your vision to delivering and executing effective strategies that bring it to life.
We revitalise urban spaces, plan development, secure funding, and create sustainable, future-ready communities that drive economic growth.
We help you introduce eco-friendly initiatives, cut carbon emissions, and balance economic growth, environmental protection, and social equity for long-term impact.
We use our public sector experience to help you manage demand peaks, close skills gaps, and build internal capacity, ensuring consistent, high-quality results daily.
We ensure projects stay on track, secure vital funding and provide the right technical expertise to elevate performance, boost productivity, and achieve enduring success.
Discover how innovative planning solutions are helping local authorities drive sustainable growth and reshape communities.
Download our article to find out why well-resourced, high functioning, local authority planning departments are of paramount importance for delivering the government’s economic growth priorities.
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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Capita has been awarded a 4 year contract by Kent County Council (KCC) to provide contact centre services supporting 1.6 million residents.
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