Close

CapitaWebAssist CapitaWebAssist


Hello! I’m CapitaWebAssist, your AI Virtual Assistant.

Please ask me anything about Capita - our expertise and solutions, what it's like to work here, news or our latest thinking.

I’m sorry, I do not know the answer to your question. You may be able to find your answer at www.capita.co.uk.

Potentially abusive, vulgar, or irreverent language detected. Please accept our apologies if this is an incorrect detection. Try asking again using different words.

CapitaWebAssist can make mistakes. The more specific your questions, the more accurate the responses are likely to be. Any important information should be separately verified.
CapitaWebAssist is powered by Black Sun Global

Access to the microphone has been blocked by your web browser.

You can configure your web browser to allow access to the microphone.

Accelerate your collections. Partner with the market-leader today.

Capita uses advanced technology and data insights to provide targeted support, ensuring the best results for your business. Partner with us for fully integrated,  customised, scalable solutions that enhance your existing strategies and systems and deliver the results you need, fast.

Many consumers have little to no experience dealing with collections agents. Your brand and reputation are under the spotlight.

We offer fully managed, or hybrid, collections services tailored to your business needs. Our solutions focus on data-driven decision making, tailored treatment paths, reduced compliance risks, cost efficiencies, and scalability.

Optimise your debt collection strategy



How we can help you



The largest collections service provider in the UK and Ireland

No. 1

We're the largest FCA-regulated collections business in the UK

29%

in reduction of cost to serve


22%

increase in engagement with debt recovery

£5 billion

How much we collect per year on behalf of our clients


Related services

These are just some of the ways we can help your organisation to benefit from human-centred collections, while reducing cost-to-serve.


What our customers say

“Capita have proven themselves to be a highly professional supplier offering great flexibility and professionalism, you have enabled us to get the job done.”

Head of Collections, leading UK bank


Latest insights in your industry

Central government

Select an industry to learn more


customer experience 2

Contact a customer experience expert