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Building flexibility into critical services to meet fluctuating demand
Service demands on local government continue to grow. This, alongside the continuing need to deliver in line with statutory standards, means local authorities face an increasing challenge when it comes to delivering reliable services and meeting citizen expectations.
Often the problem is that there simply aren’t enough people on the ground in terms of in-house skills and experience. This then leads to backlogs in service requests, resulting in citizens having to wait longer for the support they need, not to mention the additional strain being put on existing teams to carry the load.
These pressures are making it more important than ever to build greater resilience into public services so that local authorities can build services at pace and scale, maintaining a flexible structure which can respond to unexpected events and fluctuating demand.
In numbers: how Capita helps to build resilience into services
14k
hours
planning resilience support delivered every month.
300k
hours
out of hours emergency call centre transactions handled each year.
£5.4bn
Revenue
We collect each year on behalf of local authorities.
Resounding resilience in local government
Our video considers strategic resilience and how it helps in terms of mission-critical services.
Hear from our customers
With Capita’s help we’ve been able to provide a more resilient and responsive building control service to our customers. We’ve improved our turnaround times for plan checking and site inspections and now have the capability to deal with all types of technically-complex projects.
How we help to build resilience into critical public services
Our resilience service offers flexible access to experienced people with no long-term contracts, taking the strain off mission-critical services by providing a team of experts to join your teams.
With expertise in council tax and business rate collection, rent management, planning, building control, property/estate management, housing benefit payments, emergency out of hours customer service, service transformation, data and analytics management and employee training, we offer:
