Close

CapitaWebAssist CapitaWebAssist


Hello! I’m CapitaWebAssist, your AI Virtual Assistant.

Please ask me anything about Capita - our expertise and solutions, what it's like to work here, news or our latest thinking.

I’m sorry, I do not know the answer to your question. You may be able to find your answer at www.capita.co.uk.

Potentially abusive, vulgar, or irreverent language detected. Please accept our apologies if this is an incorrect detection. Try asking again using different words.

CapitaWebAssist can make mistakes. The more specific your questions, the more accurate the responses are likely to be. Any important information should be separately verified.
CapitaWebAssist is powered by Black Sun Global

Access to the microphone has been blocked by your web browser.

You can configure your web browser to allow access to the microphone.

Supporting you to help vulnerable people faster whilst raising vital revenue

Our expert services and innovative technology transform revenues and benefits processes for local authorities, helping to deliver a better citizen experience.

Available as a choice of service delivery options, we collect, maximise and distribute local authority revenue, applying our benefits processing expertise to reduce fraud and ensure eligible claimants receive timely payments, whilst generating vital revenue for councils to invest in local services.

Our revenues and benefits management software supports in-house teams to be more efficient, featuring online self-serve portals and the latest automation tools to speed up benefits processing so payments reach vulnerable people more quickly.


Key statistics

£5.4bn

of revenue collected from over 1.3 million UK households, reducing pressure on shrinking council budgets and maximising revenue collection to invest back into local services.

£6bn

paid in housing benefits using our software, reducing the financial strain on households


Revenues and benefits service overview

Watch the video to find out how we're supporting local authorities with revenues and benefits resilience


Our revenue and benefits services

Benefits management

Benefits management

Providing immediate and long term solutions to support the delivery of innovative housing benefit services.

Council tax and NNDR collection

Council tax and NNDR collection

Helping local authorities administer, collect and recover council tax and national non-domestic business rates.

HBAAI processing

HBAAI processing

Our automated end-to-end solution relieves administration for the Housing Benefit Award Accuracy Initiative (HBAAI).

Rent collection and arrears

Rent collection and arrears

Supporting tenants and local authorities manage rent payments through the implementation of universal credit.

Single person discount

Single person discount

Our single person discount service helps local authorities reduce fraud and maximise revenue.


Our latest insights


Explore related solutions

Citizen experience

Citizen experience

Capita helps the public sector to transform the citizen customer experience and make operational savings

Local government

Local government

We're using our experience, technology and scale to transform councils' finance processes and deliver better outcomes for local people and services.

Building safety

Building safety

Our fully-managed services are helping local authorities to meet their regulatory obligations – keeping places and communities compliant and safe.


customer experience 2

Get in touch with our local government experts