Capita helps UK public sector organisations run critical and complex public services safely and responsibly, improving productivity and delivering strong citizen outcomes through trusted, well operated services where AI is applied in practice.
Strengthened productivity is not about asking people to work harder or pursuing short term savings. It is about improving how services run end to end, reducing friction and rework, and giving teams the visibility, tools and capacity they need to deliver consistently under pressure.
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We can help you build a stronger society by working more productively, more innovatively and more efficiently
The amount of client expenditure we manage across multiple industries
The value of public funds we currently help government departments to disburse every year
How much spending we helped the government to reduce in 2019
The reduction of payroll processing times- from 20 hours to 15 minutes a week
Public services face rising demand, increasing complexity and constant scrutiny. Too often, effort increases without a corresponding improvement in outcomes. Productivity initiatives stall when change is layered onto already stretched systems, without clear insight into where time, cost and capacity are being lost.
Sustainable productivity improvement comes from stabilising delivery, strengthening control and enabling people to work differently in practice.
Capita and HMRC use robotic process automation (RPA) to unite data from 20 systems, saving up to 6.5 hours per case and freeing 105 FTE a year for higher-value work.
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When improvement is built into live delivery, organisations see smoother workflows, fewer crises, stronger financial control and more predictable performance. The result is greater resilience, better value for money and improved outcomes for citizens.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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