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Capita Web Assist CapitaWebAssist


Hello! I’m CapitaWebAssist, your AI Virtual Assistant.

Please ask me anything about Capita - our expertise and solutions, what it's like to work here, news or our latest thinking.

I’m sorry, I do not know the answer to your question. You may be able to find your answer at www.capita.com.

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Have an enquiry about your pension? We’d be pleased to help.

Select your pension scheme from the options below and follow the link(s) provided to find the correct contact details:


Teachers’ Pensions Scheme enquiries and Royal Mail Statutory Pension Scheme enquiries


Civil Service Pension Scheme enquiries


Members of other pension schemes (not Teachers' Pensions Scheme, Royal Mail Statutory Pension Scheme or Civil Service Pension Scheme)


Independent financial advisers (IFAs)

If you’re an independent financial adviser, please either:

  • Visit the relevant pension scheme’s website to find the correct contact details.
  • Find the scheme portal to obtain the scheme’s telephone number or postal address

Bereavement notifications

If you are reporting a death for someone you know, please accept our sincere condolences at this difficult time.

To notify us of a member's death, please follow the links below and a  member of our team will contact you to provide guidance and confirm any benefits that may be payable to dependants or the estate.

Civil Service Pension Scheme

Royal Mail Statutory Pension Scheme enquiries

All other Capita-administered pensions