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Capita Business Systems Ltd (“CBSL”) is an approved domain registrar for .gov.uk and .uk domains with Nominet UK Ltd.
Customer service information
If you need to write in, please do so to Capita Business Systems Ltd, 65 Gresham Street, London, EC2V 7NQ, addressing your letter to your Service Contract Manager or Account Manager.
Alternatively, please email the addresses below:
Email address: CBSL-Domains@capita.com.
Telephone: 01737 235 710
We aim to respond to your query in 5 working days.
Complaints and reporting of abuse such as phishing and spam
Please use the contact details above under customer service information. Escalation of complaints should be made to your Account Manager.
We aim to respond to your query or escalation in 5 working days.
Terms and conditions
Nominet's Terms and Conditions of Domain Name Registration can be found at https://www.nominet.uk/uk-domains/policies/#registrationterms.
CBSL’s terms and conditions can be found on our purchase terms page.
Additional information for .gov.uk
Please visit https://www.gov.uk/guidance/additional-terms-for-govuk-agreements#terms-you-must-include-in-govuk-agreements
Domain name administration
Domain administration is managed by Capita Business Systems Ltd and unless specifically agreed otherwise, includes the connectivity services Capita Business Systems Ltd provides to you. Domain administration charges (if separate) will be identified in the contract between you and Capita Business Systems Ltd, including those relating to registration, renewal transfer and cancellation.