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Functional Specialist WCA Northern Ireland

  • Job ID: 10112278
  • Healthcare
  • Belfast
  • Full time
  • Permanent
  • Hybrid
  • Posted on 01 January 2026
Job description:

Make a Meaningful Impact with Your Clinical Expertise Are you a qualified healthcare professional looking for a new challenge away from traditional clinical settings? If you’re a nurse (RMN, RNLD, RGN), occupational therapist, physiotherapist, paramedic or doctor, you could use your skills in a different way as a functional specialist. At Capita, we’re looking for compassionate and detail-oriented professionals to join our Health Assessment Advisory Service (HAAS) as Functional Specialists. In this role, you’ll use your clinical knowledge to carry out functional assessments and compile evidence-based reports that help the Northern Ireland Department for Communities (NIDFC) make informed decisions about benefit claims. Location: Belfast + 9 sites across Northern Ireland – Armagh, Ballymena, Coleraine, Dungannon, Enniskillen Foyle, Newry, Omagh and Portadown. Hours: You’ll be contracted to work 7.5 hours per day, 37.5 hours per week (full time), you’ll be able to agree your actual working hours with your line manager after training. Working patterns will be between the hours of 8am and 8pm. Salary: A competitive starting salary of £39,500. After approval you will be eligible for a discretionary bonus of 10% of base salary, subject to quality and performance + Excellent Benefits + Over 100 CPD Hours in First 3 Months. Opportunity of Overtime at a significant higher rate

Customer Service Team leader

  • Job ID: 10115754
  • Customer Service Delivery
  • Stafford
  • Full time
  • Permanent
  • Hybrid
  • Posted on 01 January 2026
Job description:

We are now recruiting for a Customer Service Team Leader to join our Enquiry Centre team based in Stafford! This is hybrid, full-time role working 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm.' You will be expected to be in the office during training periods, plus every Thursday. This is a non-sales environment, taking inbound service calls. As part of this role, you will be required to travel Monthly to Belfast to meet with our wider Team and other Team Leaders. Salary: £30,198

Enquiry Centre Advisors

  • Job ID: 10115569
  • Customer Service Delivery
  • Stafford
  • Full time
  • Permanent
  • Hybrid
  • Posted on 01 January 2026
Job description:

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Functional Specialist PIP - Northern Ireland

  • Job ID: 10111601
  • Healthcare
  • Belfast
  • Full time
  • Permanent
  • Hybrid
  • Posted on 01 January 2026
Job description:

Discover a new kind of career in healthcare as a functional specialist. Working in healthcare, and looking for a change? If you’re a nurse (RMN, RNLD, RGN), occupational therapist, physiotherapist or paramedic, you could use your skills in a different way as a functional specialist. At Capita Health Assessment Advisory Service (HAAS), we provide unbiased, comprehensive assessments for claimants of the Government’s disability allowance (Personal Independence Payment), over the phone, on a video call or in-person, either at one of our assessment centres or in claimants’ homes. Our functional specialists write reports which help the Department for Work and Pensions (DWP) make important decisions about a person’s health and care. Maybe you’re a nurse right now and you’d like to move away from direct care - this role offers you the chance to not only improve your assessment skills, but also to use your knowledge and experience to make important clinical recommendations. Or you might be an occupational therapist, physiotherapist or paramedic wanting to learn how to evaluate situations in a different way in a different setting. We’re looking for people with the compassion and experience to understand our claimants’ health conditions/disabilities and how they impact their lives. This role is different from other healthcare professions, and that’s why we take your training and development seriously. You’ll receive comprehensive training with time set aside for self-development learning. If you’re looking for a change, including more regular working hours, a competitive salary and are ready to expand your skills and experience, this could be the role for you.

Talent Consultant

  • Job ID: 10116111
  • People
  • Full time
  • Permanent
  • Work From Home
  • Posted on 30 December 2025
Job description:

We are now recruiting for a Talent Consultant to join the HAAS Talent Team. The successful candidate will be responsible for conducting recruitment interviews with prospective candidates who have a health professional background and who are applying for the Functional Specialist role. In this role, you will assess their skills and experience using agreed and defined criteria. In addition to recruitment interviews, the Talent Consultant will process candidates within our Applicant Tracking System through online assessment and will maintain our databases, supporting the wider HAAS Talent Team. This is a remote role.

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