Contact handling

We provide a vast range of customer services, including general enquiries, running switchboards, advice lines, complaints handling and one-stop-shops across the entire organisation.

We deliver full customer management of specific services too, such as housing benefit and council tax, housing repairs and blue badges. 

All our customer service advisers are highly skilled in all local authority enquiry types and fully monitored and quality assessed to ensure we continually improve our services.

Our multi-channel service includes online, social media, telephone, email, web chat and face-to-face – ensuring a joined up, on-brand customer experience for your customers, whatever their preferred contact channel.

We use customer insight to put the right people with the right skills in place, along with a culture of first time resolution to achieve your specific objectives.