Implementing online services so residents can access public-facing services at the touch of a button

Capita helps the public sector to deliver end-to-end digital services that transform the citizen experience and make radical operational savings across customer service and back office administrative functions. 

With a central focus on citizens, we work alongside your organisation’s transformation and service delivery team to co-design, provide capacity and implement digital projects. And you can utilise our digital specialists for one-off projects or for ongoing transformation.

Explore our services

01

Contact handling

We handle all your customer interactions to improve your responsiveness and save you money.

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02

Response out of hours

We're supporting vulnerable housing tenants with rent payment and arrears solutions, taking the strain off local authorities.

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03

Channel shift

Our channel shift solutions are helping citizens to contact and transact with their local services, in whatever way suits them best.

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04

Insight and demand management

We deliver data driven projects to local authorities that transform the citizen experience while making operational savings.

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05

Digital citizen experience

We help local authorities deliver end-to-end digital services that transform the customer experience.

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Customer experience insights

How can we help your business progress?

Explore relevant solutions

01

Revenues and benefits

We've been transforming revenues and benefits processes on behalf of local authorities for over 30 years, with many delivery options to meet your needs.

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02

Planning, building control and regulatory services

Our fully-managed services are helping local authorities to meet their regulatory obligations – keeping places and communities compliant and safe.

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03

Finance and accounting

We're providing businesses with software solutions that streamline and digitise all key functions of finance and accounting.

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