Operational imperatives must always come first We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology Read more
Leading the charge: Overcoming customer service challenges in the electric vehicle industry Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges. Read more
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Get in touch with our vulnerability experts Home Get In Touch With Our Vulnerability Experts Interested in talking to an expert or want some information on how we can help your organisation progress? Getting in touch is easy, just let us know how we can help, and we’ll get back to you. First name Last name Job title Company Email I consent to receiving marketing and sales communications from Capita and its subsidiaries Yes No I've read and agreed with Capita's privacy notice View the privacy notice CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Our related insights Central government Local government Public services Artificial intelligence Automation Customer experience Digital & technology Vulnerability Operational imperatives must always come first Becca Garside, Nikki Powell We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology 17/10/2024 6 Mins read Insight Health Welfare Automation Data and analytics Digital & technology Productivity Property and infrastructure Resilience Vulnerability Unlocking efficiencies for GP practices through digital transformation Neil Skellham Find out how we’re helping to deliver practical and agile digital management solutions for GP practices 17/05/2024 4 Mins read Insight Advisory services Local government Public services Responsible business Social care Vulnerability Navigating the future of adult social care: insights and solutions for local councils Nick Parker Insights into proven strategies which can empower councils to navigate and shape the future of adult social care. 15/04/2024 3 Mins read Insight Retail Automation Collections Data and analytics Vulnerability Retail Our thinking Retailers can avoid dark times this Black Friday Andy McDonald It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas. 08/11/2022 3 mins read Insight Telecoms, media & tech Collections Customer experience Data and analytics Digital & technology Vulnerability Data and analytics Our thinking Billing and collections: the Christmas subscriptions time bomb Mark Billingham The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas. 21/09/2022 4 Min reads Insight Central government Consumer electronics Housing Insurance Local government Mortgages Public services Retail Retail banking Telecoms, media & tech Travel & leisure Utilities Water Collections Customer experience Data and analytics Digital & technology Vulnerability Customer experience Our thinking Delivering service with sincerity to vulnerable customers Capita Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers. 06/09/2022 2 mins read Insight
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