Modernising workforce development for sustainable educational excellence Our report proposes clear strategies for modernising workforce development to create a healthier, more inclusive educational ecosystem and better outcomes for children and communities.( By John Faulconbridge) Read more
Productivity prescription: giving the NHS space to breathe We discuss how NHS trusts can tackle tight budgets, productivity and innovation head-on Read more
Modernising workforce development for sustainable educational excellence Our report proposes clear strategies for modernising workforce development to create a healthier, more inclusive educational ecosystem and better outcomes for children and communities.( By John Faulconbridge) Read more
Productivity prescription: giving the NHS space to breathe We discuss how NHS trusts can tackle tight budgets, productivity and innovation head-on Read more
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Get in touch with our vulnerability experts Home Get In Touch With Our Vulnerability Experts Interested in talking to an expert or want some information on how we can help your organisation progress? Getting in touch is easy, just let us know how we can help, and we’ll get back to you. First name Last name Job title Company Email I consent to receiving marketing and sales communications from Capita and its subsidiaries Yes No I've read and agreed with Capita's privacy notice View the privacy notice CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Our related insights Advisory services Local government Public services Responsible business Social care Vulnerability Navigating the future of adult social care: insights and solutions for local councils Nick Parker Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.( By Nick Parker) 15/04/2024 3 Mins read Insight Retail Automation Collections Data and analytics Vulnerability Retail Our thinking Retailers can avoid dark times this Black Friday Andy McDonald It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas. 08/11/2022 3 mins read Insight Telecoms, media & tech Collections Customer experience Data and analytics Digital & technology Vulnerability Data and analytics Our thinking Billing and collections: the Christmas subscriptions time bomb Mark Billingham The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas. 21/09/2022 4 Min reads Insight Central government Consumer electronics Housing Insurance Local government Mortgages Public services Retail Retail banking Telecoms, media & tech Travel & leisure Utilities Water Collections Customer experience Data and analytics Digital & technology Vulnerability Customer experience Our thinking Delivering service with sincerity to vulnerable customers Capita Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers. 06/09/2022 2 mins read Insight Utilities Water Artificial intelligence Automation Collections Customer experience Data and analytics Digital & technology Vulnerability Utilities Our thinking Changing customer services from ‘Who are you?’ to ‘How are you?’ Fran Fish Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact. 01/09/2022 5 Min reads Insight Mortgages Retail banking Artificial intelligence Automation Collections Customer experience Data and analytics Digital & technology Vulnerability Financial and banking Our thinking Banks can still do more to make sure customers reach the right people Aps Ajit Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report. 17/08/2022 3 Min reads Insight
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