At Capita, we’re experts at helping organisations to empower their customers. We’re also championing the transformation of the utilities industry, enabling a culture of not just energy consumption, but energy creation. We consider what lies ahead for organisations as they respond to rising consumer expectations and the need to significantly reduce emissions to achieve net zero.
With climate change being one of the defining issues of our time, we’ve put together a series of insightful articles, research and reports which look at how the landscape is evolving for utilities companies.
Know your customers better to help reduce their carbon footprint. Try our net zero persona tool.
We carried out extensive research with 3,000 consumers, segmenting that data to define 8 personas, each with their own distinct circumstances, values, beliefs and barriers towards achieving net zero.
The result is an insightful report and interactive tool which enables you to put yourself in the shoes of your customers to learn about their needs and motivations.
We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.
Find out how we are designing the new services that consumers will need by training your people and harnessing your data and technology to deliver them.
Explore our solutions
We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touch point with you.
Data & analytics
We leverage existing and new data sources to provide real time analytics from social media and voice channels, so you can better understand customer behaviour, journey pain points and trends to make transformational improvements.
We provide best in class escalated complaints handling, encompassing consulting and delivery services, and the latest technology on an end to end or modular basis with priority given to customer outcome and experience.
Pay360 by Capita brings over 20 years of payment and fraud prevention experience to our specialist payment solutions. We enable organisations to take payments quickly and compliantly, whilst managing fraud and income.