SP Energy Networks, part of ScottishPower, is a transmission network operator and the UK’s second largest distribution operator in the UK, delivering electricity to around 12 million people across a network spanning more than 170,000 kilometres.
Effective from 1 May 2025, and in line with its focus on delivering people-based, tech enabled services for clients, Capita will deliver an enhanced telecoms Network Operations Centre (NOC) capability - operating at the heart of SP Energy Networks’ overall delivery model, ensuring the availability of critical services in a way that keeps pace with demand whilst delivering a more efficient operation.
Melony Buchanan, Managing Director for Technology, Capita Local Public Service, commented:
“We are really excited about this new partnership with SP Energy Networks and the vital role we will play in delivering service excellence across their critical national infrastructure and supporting the journey towards Net Zero.”
“Our telecoms Networks Operations service will introduce several enhancements, designed to improve the management and resolution of fault and overall customer experience - ensuring we help SP Energy Networks maintain the delivery of energy to the millions of homes and businesses that they serve.”
Media enquiries
Capita external communications
Email: media@capita.co.uk
Capita notes the announcement from Ofgem who have opened a consultation regarding the draft price disallowance determination for Smart Data Communications Company (DCC).
Read more
Capita’s Fire Service College A380-style facility gives airport firefighters realistic practice in smoke-filled searches and major aviation rescue operations
Read more
Capita announces it’s postponing its 4 November 2026 Capital Market Event, as the Group maintains its focus on improving CSPS service delivery.
Read more
Share