SP Energy Networks, part of ScottishPower, is a transmission network operator and the UK’s second largest distribution operator in the UK, delivering electricity to around 12 million people across a network spanning more than 170,000 kilometres.
Effective from 1 May 2025, and in line with its focus on delivering people-based, tech enabled services for clients, Capita will deliver an enhanced telecoms Network Operations Centre (NOC) capability - operating at the heart of SP Energy Networks’ overall delivery model, ensuring the availability of critical services in a way that keeps pace with demand whilst delivering a more efficient operation.
Melony Buchanan, Managing Director for Technology, Capita Local Public Service, commented:
“We are really excited about this new partnership with SP Energy Networks and the vital role we will play in delivering service excellence across their critical national infrastructure and supporting the journey towards Net Zero.”
“Our telecoms Networks Operations service will introduce several enhancements, designed to improve the management and resolution of fault and overall customer experience - ensuring we help SP Energy Networks maintain the delivery of energy to the millions of homes and businesses that they serve.”
About Capita plc
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.
Media enquiries
Capita external communications
Email: media@capita.co.uk
Capita is pleased to announce the appointment of Daniel Wosner as a Non Executive Director with effect from the conclusion of the Company’s annual general meeting being held 18 May 2026.
Read more
Ahead of Capita’s Annual General Meeting, Capita provides an update on trading for the 4 months to 30 April 2026.
Read more
Capita notes the statements made yesterday regarding the Civil Service Pension Scheme and the Royal Mail Statutory Pension Scheme.
Read more
Capita today announced the launch of its new Storefront, providing customers with access to the company’s AI, data and digital services via AWS Marketplace Storefront.
Read more
Share