Showing 12 search results
By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.
Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.
The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.
Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.
Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.
Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.
Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.
Serving people who know what they want means that media companies can more easily identify how to give them exactly that.
Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.
We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.