Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

Jack Parsons is a 25 year old, award-winning digital entrepreneur and CEO of The Youth Group which is building a meaningful group of youth-first solutions, products, and services to create action and jobs for young people.

We’re the experts who know how to answer the modern business challenges of today. Our teams don’t just advise – we analyse, plan, build, implement – and above all partner with businesses, to help them grow and digitally transform in real, meaningful ways.

There is no doubt that we’re going through one of the toughest periods in living memory, for individuals, for organisations and for the sectors and industries they work in.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.