Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.

The cyber threat landscape is continually shifting. As a result, staying ahead of cyber crime is a significant challenge for both organisations and individuals.

We’re living through possibly the biggest change in working patterns since the industrial revolution.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

Peter Wallace, Managing Director of HR Solutions at Capita, shares his thoughts on employee engagement during the pandemic and beyond.

According to the World Economic Forum (WEF), 65% of children entering primary school today will end up in jobs that don’t yet exist.

The Covid- 19 pandemic has us thinking differently about a lot of things. Security is high on that list.

I was invited to speak recently in an online panel discussion on the progress being made to drive recruitment and improve retention into our armed forces.

I recently participated in a “Training for the Future” webinar as part of Raytheon UK’s ‘Defining the Future’ podcast series.