World Youth Skills Day (15th July) comes as youth unemployment is soaring due to the Covid-19 pandemic.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

The overly optimistic amongst us may be thinking that returning to conventional working will be easy. But the situation we’re in, truly is unprecedented.

Perhaps surprisingly, a huge number of companies have adapted to the changes necessitated by the threat of Covid-19 and have recognised some of the benefits of a flexible workforce.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

IoT ecosystems are underpinning more and more services across the UK. Before we look at cyber security in an IoT context, it’s worth recounting how we arrived in a connected world.

Capita's Wasif Afghan discusses six steps to unleash the true potential of cloud.

While many of us have effectively transitioned to at-home working, for some industries, like construction and infrastructure, that’s completely impossible.

As insurance and pension providers and government agencies send their employees home to avoid contact with the Coronavirus, many cyber-security teams are facing the unenviable challenge of securing sprawling, vulnerable networks.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.