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Customer Service Avatars and how they help boost conversational self-service.
Leah Mitchell started her Capita journey over nine years ago working as a service desk analyst in IT and Networks. Today, Leah is Head of Support in the Automation Practice.
As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.
As we continue to look at the opportunities and choices organisations need to make, to plan, rebuild and come back stronger after the pandemic, we turn our attention to government and defence.
Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.