Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Declining household income is accelerating churn, and as inflationary pressures hit consumers’ budgets, how can telecoms, media and technology providers keep their customers and attract more?

How to adopt a data-driven approach and embrace the power that robust data analytics can bring.

The rise of remote and hybrid working demands that asynchronous learning is balanced with opportunities for dialogue, coaching, and putting new skills into practice.

How to build service resilience into local public services

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.