As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.