Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

As Phil Davies, Chief Superintendent Director of Information at Greater Manchester Police, said in our recent podcast chat: “Technology’s all about enabling better policing.

Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

Dissatisfied customers can be a catalyst for businesses to make far-reaching improvements.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

While the cloud may streamline complex operations and drive efficiency, the management of cloud assets themselves needs to be controlled carefully and kept on a tight leash.

Resourcing has traditionally been focused on simply filling positions – but when it comes to your complete employee lifecycle, and business bottom line, this can be decidedly short sighted.

Addressing the insurance knowledge and skills gaps coming out of the Coronavirus pandemic, these are the seven key best practices for insurers looking to invest in apprenticeships.