Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

Buying a home doesn’t need to be a painful process. A new approach to the home buying journey will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology