For many people, being released from prison can be a daunting prospect. According to UK charity Prison Reform Trust, a significant number of those entering the prison system suffer from mental health issues and learning disabilities, with up to 62% of offenders having a reading age of 11 or lower.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

As corporate customers are presented with more choice, telecommunication providers (telcos) need to look for opportunities to present themselves as strategic partners for business critical solutions, beyond the standard offering of connectivity.

How does customer experience need to change, to acquire and retain new customers and ensure a profitable road to recovery?

We’re thrilled to support Young Enterprise’s Young Money Challenge for the second year running.

One of the perks of my job is working with great people from the UK employability industry.

As the country rebuilds after the effects of Covid -19, there’s increasing pressure on both the private and public sectors to do more to deliver positive results to communities that need it most.

You have a problem. Someone else has been talking to your customer. The likes of Amazon, Apple, Nordstorm – and the other gods of customer service have been educating your customer in what excellent looks and feels like.

Customer loyalty is the holy grail of brand. Less than a decade ago, consumers told marketing research company IPSOS MORI that they trusted certain household brands (Heinz, John Lewis, Walmart) more than the Government.

Digital services have been progressing across every sector of society for the past decade.