Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

The future of the travel and leisure sector is undoubtedly set to be affected by rising costs, ongoing disruption and growing concerns about its environmental impact - all at a time when consumer demand and expectations are increasing.

Discover how focusing on location and collaboration can drive efficiencies, bridge gaps, and create sustainable, future-ready communities.

There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.

Our report “From back-office to business-critical: The case for information management in policing” provides a roadmap for modern information management.

In our latest report we look a close look at the expectations and opportunities that are likely to be seen in the justice sector in the coming years.

As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

In our latest report we share valuable insights into the benefits, successes and emerging trends in Electronic Monitoring.