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Customer Service Avatars and how they help boost conversational self-service.
As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.
An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.
As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.
Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.
To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.
The Covid-19 crisis has brought about an immediate transformation in education, as institutions are forced to respond and adapt.
Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues
Our latest podcast takes its name from the new book, “From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation”.
Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.