Our specialist sales teams are using data, analytics, technology and a wealth of experience to generate millions of pounds of sales for our clients every year.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.

We're helping our clients achieve better customer experience through our range of automation technologies.

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.