We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Addressing workforce issues is vital to the digitisation of all public services

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.