Our automation solutions range from task mining and process re-engineering to unattended robotic process automation, and include advanced AI-enabled automation.

We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

We're helping our clients achieve better customer experience through our range of automation technologies.

Transforming public services through dependable technology solutions and consistent service excellence.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.