There is no doubt that we’re going through one of the toughest periods in living memory, for individuals, for organisations and for the sectors and industries they work in.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.