We’re helping clients achieve a deeper understanding of their customers – and developing loyalty strategies that build a customer relationships.

When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

The pace of change we're going through right now is the slowest we’ll experience for the rest of our careers.

The Institute of Customer Services has published their bi-annual survey and there was a particular figure that stood out. 14.6% of customers have experienced a problem.

In our latest episode of the Incremental to Exponential podcast we explore how big companies can innovate to survive and grow.

Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.