Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Our strategic, practical and resilience-led public estate management services are designed to help local authorities optimise their property portfolio.

We support housing associations and other social landlords to focus on identifying and preventing customers getting into debt – and supporting those who do.