During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

Advanced predictive analytics have been successfully integrated across a wide range of sectors in recent years, particularly those with an academic focus such as science, technology, medicine and engineering.

An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.

As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.

We’re living in an age of unprecedented disruption for business and individuals. But this is potentially a great opportunity to view work and life after the pandemic as a new frontier.

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

When an emergency occurs, the public need to be able to call on dependable customer support. A specialist out-of-hours service could be the answer.

Resourcing has traditionally been focused on simply filling positions – but when it comes to your complete employee lifecycle, and business bottom line, this can be decidedly short sighted.

So often, this crucial aspect of HR picks up employees once they’re already some time into their work for you – but actually the starting gun for employee engagement fires during the recruitment and onboarding phase of someone’s career.