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The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

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We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

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Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

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We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

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We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

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Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

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Our people and technology are helping local authorities to give people fast, easy access to employment, housing, funding, community spaces and social services.

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The transport industry faces a perpetual balancing act between enhancing passenger experience safely and sustainably, whilst being as efficient as possible to keep costs down for everyone.

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In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

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