Our great opportunity debate research – the first quarter results of which are now available to download in our report – found that the change in working patterns had the most impact on individuals and their organisations overall over the past 12 or so months.

In our latest episode of the Incremental to Exponential podcast we explore how big companies can innovate to survive and grow.

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

What can legacy enterprises learn from the startup world? Are there any practical lessons that can help them reanimate, supercharge their growth, stay agile at scale?

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.