Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

News, research, reports and thought leadership articles looking to the future of utilities

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

To get a better understanding of building energy consumption, we engaged SMS plc to apply metering and data expertise for valuable energy management insights.